Splendid Trainers Zambia

DAY 3 - CUSTOMER CARE EXCELLENCE TRAINING WITH ZAQA.

Following two successful and highly engaging days with the first group, we are delighted to begin Day 3 with another amazing group that will participate in the programme for the next two days.

The energy, enthusiasm and willingness to learn have already set the tone for another impactful experience.

Over these two days, we will strengthen professional communication, responsiveness, complaint handling, teamwork, accountability and the delivery of a consistently excellent stakeholder experience.

As the custodian of Zambian qualifications and the reference point for foreign qualifications, ZAQA carries an important national responsibility. Every interaction with learners, employers, educational institutions and other stakeholders must reflect professionalism, efficiency, empathy and integrity.

We look forward to two more powerful days of learning, engagement and transformation!

Splendid Trainers Zambia 🇿🇲
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANISATIONS.

DAY 3 - CUSTOMER CARE EXCELLENCE TRAINING WITH ZAQA IS GOING AMAZINGLY WELL.

Day 3 of our Customer Care Excellence Training with the Zambia Qualifications Authority (ZAQA) is progressing exceptionally well!

Our second group has brought incredible energy, enthusiasm and openness to the programme. The participation has been excellent, with meaningful discussions, practical contributions and valuable workplace experiences being shared throughout the sessions.

Today, we are exploring professional communication, responsiveness, complaint handling, teamwork, accountability and the importance of creating a consistently positive stakeholder experience.

What makes the training even more impactful is seeing participants connect every lesson to the important work ZAQA performs. As the custodian of Zambian qualifications and the reference point for foreign qualifications, every interaction must inspire confidence and reflect professionalism, efficiency, empathy and integrity.

The learning is practical, the engagement is strong, and the atmosphere is truly inspiring. We are excited about the positive impact these lessons will have on service delivery and stakeholder satisfaction. Day 3 is going amazingly well, and we look forward to finishing this programme on an equally powerful note tomorrow!

Splendid Trainers Zambia 🇿🇲
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANISATIONS.

LEADERSHIP & MANAGEMENT TRAINING - GREAT ORGANIZATIONS ARE BUILT BY GREAT LEADERS.

Many organizations are struggling today not because they lack talented employees, but because they lack strong, effective, and transformational leadership. Poor communication, low accountability, weak supervision, poor team morale, conflict, and reduced productivity are all signs of leadership gaps within an organization.

At Splendid Trainers Zambia, we are proud to be recognized as Zambia’s Number One Corporate Training Firm in Leadership & Management Training, raising leaders who transform workplace culture, inspire teams, drive accountability, and deliver desired results.

Our highly impactful and practical trainings are designed to equip managers, supervisors, team leaders, and executives with the skills needed to lead with confidence, professionalism, emotional intelligence, and excellence.

✔ Build high-performing and accountable teams
✔ Improve communication, leadership presence, and decision-making
✔ Strengthen workplace culture and employee motivation
✔ Develop transformational leaders that drive results and growth

At Splendid Trainers Zambia, we do not just conduct training sessions — we transform leaders into powerful drivers of organizational success.

GET IN TOUCH WITH US AND SECURE YOUR DATES
📞 Call/WhatsApp: 0772333999
📧 Email: [email protected]

Splendid Trainers Zambia 🇿🇲
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANIZATIONS.

CHANGE IS INEVITABLE. SUCCESSFUL CHANGE IS INTENTIONAL.

In today's fast-changing business environment, organizations that fail to adapt risk being left behind. Yet, many change initiatives struggle not because the strategy is wrong, but because people are not prepared, aligned, or equipped to embrace the change.

Our Change Management Training helps leaders and teams navigate transitions with confidence, reduce resistance, strengthen communication, and maintain high performance throughout periods of transformation.

When people understand the vision, embrace the process, and commit to the journey, change becomes a powerful catalyst for growth, innovation, and long-term success. Let Splendid Trainers Zambia help your organization turn change into a strategic advantage.

WE DON’T JUST TRAIN. WE EMPOWER AND TRANSFORM.
📞 +260 772 333 999
📧 [email protected]

Splendid Trainers Zambia 🇿🇲
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANIZATIONS.

DAY 2 OF CUSTOMER CARE EXCELLENCE TRAINING - SUCCESSFULLY COMPLETED WITH ZAQA.

We have successfully concluded two incredible days of Customer Care Excellence Training with our first group from the Zambia Qualifications Authority (ZAQA).

What an amazing group! Their energy, openness, participation and willingness to connect every lesson to real workplace situations made the training highly engaging and impactful.

Over the two days, we strengthened key areas including professional communication, responsiveness, complaint handling, teamwork, accountability and creating a consistently positive stakeholder experience.

We are confident that the knowledge and practical insights gained will contribute to more professional, efficient, empathetic and people-centred service delivery at ZAQA.

Thank you to this remarkable group for two memorable days of learning and transformation!

Tomorrow, we welcome our second group for another two exciting days of engagement, growth and practical learning.

Splendid Trainers Zambia 🇿🇲
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANISATIONS.

DAY 2 OF OUR CUSTOMER CARE EXCELLENCE TRAINING WITH ZAQA.

Day Two has started on a strong and exciting note!

Following an engaging and highly interactive first day, participants returned energised, ready to learn and eager to strengthen the way they serve ZAQA’s diverse stakeholders.

Today’s sessions are building deeper understanding around professional communication, responsiveness, complaint handling, teamwork, accountability and creating a consistently positive stakeholder experience.

The participation, openness and practical contributions from the team have been excellent. It is encouraging to see everyone connecting the lessons to real workplace situations and identifying practical ways of improving service delivery.

As the custodian of Zambian qualifications and the reference point for foreign qualifications, ZAQA carries an important national responsibility. Every interaction must therefore communicate professionalism, efficiency, empathy and public confidence.

Day Two is going exceptionally well, and we look forward to more learning, engagement and transformation throughout the programme!

Splendid Trainers Zambia 🇿🇲
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANISATIONS.

CONGRATULATIONS to His Excellency, President Hakainde Hichilema, on his re-election as President of the Republic of Zambia. Official results confirmed his victory for a second term.

This renewed mandate is both an honour and a great responsibility. We wish you wisdom, strength and courage as you continue leading our beloved nation towards unity, economic growth, job creation and prosperity for all.

May Zambia remain peaceful, united and focused on building a better future.

Splendid Trainers Zambia 🇿🇲
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANISATIONS.

TRANSFORM YOUR CULTURE. TRANSFORM YOUR ORGANISATION.

A toxic, divided or unproductive workplace culture will quietly destroy even the best strategy.

Is your organisation struggling with poor communication, resistance to change, workplace conflicts, low morale, blame-shifting, weak accountability or departmental silos?

Our Organisational Culture Transformation Programme helps organisations build a healthier, high-performance culture grounded in:

☑️ Shared values and a common vision
☑️ Ownership and accountability
☑️ Trust, respect and teamwork
☑️ Effective communication
☑️ Positive attitudes and professional conduct
☑️ Leadership alignment
☑️ Collaboration across departments
☑️ Commitment to excellence and results

Culture does not improve by accident—it changes through intentional leadership and consistent action. Let Splendid Trainers Zambia help you create a workplace where people are engaged, accountable and united behind one purpose.

📞 +260 772 333 999
📧 [email protected]

Splendid Trainers Zambia
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANISATIONS.

RETIREMENT SHOULD NOT COME AS A SHOCK - IT SHOULD BE A WELL-PREPARED TRANSITION.

Your employees have dedicated years of service, skill and commitment to your organisation. Preparing them for retirement is not only a thoughtful gesture, it is responsible leadership.

Our Retirement Preparation Training equips employees with practical knowledge in:

☑️ Financial planning and pension management
☑️ Investment and entrepreneurship
☑️ Health and wellness
☑️ Emotional and psychological adjustment
☑️ Family relationships and changing roles
☑️ Building purpose and a fulfilling life after employment

Do not wait until the farewell party to discuss life after work. Give your employees the confidence, knowledge and practical tools they need to retire with dignity, security and purpose.

Book a customised Retirement Preparation Training programme for your organisation today.

📞 +260 772 333 999
📧 [email protected]

Splendid Trainers Zambia 🇿🇲
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANISATIONS.

YOUR CV SHOULD NOT JUST LIST YOUR EXPERIENCE - IT SHOULD SELL YOUR VALUE!

You may have the right qualifications and experience, but if your CV fails to capture attention or you cannot confidently sell yourself during an interview, opportunities may keep passing you by.

At Splendid Trainers Zambia, we help you:

✅ Create a powerful, professional CV
✅ Position your skills and achievements effectively
✅ Prepare for difficult interview questions
✅ Communicate confidently and stand out

Stop applying blindly. Position yourself to win!

📧 [email protected]
📞 0978980332/ 0962200644

Splendid Trainers Zambia 🇿🇲
EMPOWERING INDIVIDUALS, TRANSFORMING ORGANIZATIONS.