08/11/2026
Today marked an exciting milestone for the YMCA of Pawtucket.
Sixteen employees from the YMCA of Pawtucket and the Southcoast YMCA joined the Disney Institute to pilot our new Customer Service Standards training, the result of more than two years of collaboration focused on creating exceptional experiences for every member and guest.
What began as a partnership between the YMCA of Pawtucket and the Disney Institute has grown into a collaborative effort among YMCAs across the country. Over the past year, Southcoast YMCA, YMCA of San Diego, YMCA of the North, Lake Superior YMCA, Crossroads YMCA, Brandywine YMCA, Grand Rapids YMCA, and Rochester YMCA joined the project to help build a training program that can be implemented across the YMCA movement, from frontline staff to CEOs.
This initiative is about more than customer service. It's about creating a culture where every interaction matters. We want every person who walks through our doors to experience an environment that reflects our five service standards: Safe, Welcoming, Inspire, Efficient, and For All.
We're proud to help lead this initiative alongside the Disney Institute and our YMCA partners across the country. Today's pilot is another step toward creating a more consistent, welcoming, and impactful YMCA experience nationwide.
Together, we're raising the standard of what it means to serve our communities.
