03/09/2026
REFUND & AUTHENTICITY POLICY
TRYITON
We want you to feel confident every time you order from TRYITON.
Because our shoes are currently available via pre-order, please read this policy before confirming your order.
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AUTHENTICITY GUARANTEE
We stand behind the authenticity of the shoes we sell.
If a pair purchased from TRYITON is credibly proven to be fake or counterfeit, we will provide a 100% refund of the amount paid for the shoes.
We take authenticity concerns seriously and will work with you to properly review any issue.
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IF YOU HAVE AN AUTHENTICITY CONCERN
Please contact us first before returning or sending the item anywhere.
We may ask for:
• Clear photos or videos of the shoes
• Photos of the box, tags, labels, and other details
• Your order information
• Other relevant evidence needed for verification
If necessary, the pair may be submitted to a credible third-party authentication service for further verification.
A refund under our authenticity guarantee will be processed once the pair is credibly established to be counterfeit.
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RETURN OF THE ITEM
For an approved authenticity refund, the shoes may need to be returned to TRYITON before the refund is released.
While the concern is being reviewed, please keep the shoes, box, tags, accessories, and other inclusions in the condition they were received.
Please do not alter, customize, clean, repair, or otherwise modify the pair while an authenticity concern is under review.
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PRE-ORDER PAYMENT & CANCELLATION
A 1,000 php downpayment is required to confirm and reserve a pre-order.
We accept GCash, Bank transfer, and Cash for meet-ups.
For GCash and Bank transfers, please send your proof of payment through our official TRYITON Messenger.
Once an order has been confirmed and processed with our supplier, cancellation due to change of mind, incorrect size selection, or simply no longer wanting the item may not qualify for a refund.
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DAMAGE AFTER RECEIVING THE ITEM
Our authenticity guarantee does not cover damage caused after the item has been received, including damage resulting from improper use, cleaning, alteration, customization, accidental damage, mishandling, or normal wear and tear.
If you receive a damaged item, please contact us so we can review the situation and determine the appropriate resolution.
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UNBOXING VIDEO
For delivery orders, we strongly recommend recording an unboxing video from the moment the package is received until the shoes and contents are fully revealed.
This can help document concerns involving:
• Missing items
• Wrong item or size
• Damage upon arrival
• Condition of the shoes upon receipt
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REPORTING A CONCERN
If you notice an issue with your order, please contact TRYITON as soon as possible after receiving your pair.
Early reporting helps us properly review the item, packaging, order details, delivery information, and available evidence.
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A FAIR PROCESS FOR EVERYONE
We ask our customers to raise concerns honestly and in good faith.
In return, TRYITON will review legitimate concerns fairly, respectfully, and transparently.
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Our goal is simple:
Take care of our customers.
Stand behind what we sell.
Do things the right way.
Have a question before ordering?
Message us first.
We’re happy to help.
SEE IT. WANT IT. TRYITON.
