Our next chapter continues at Firstsource. Follow us there for the latest updates and opportunities. Weโre not your typical contact centre. And doing it well.
Ascensos is a global leader in retail and e-commerce customer experience management (CXM). Because we like to do things a little differently. We have a fresh approach together with a great track record. We think it's a compelling combination. We hope that you do too. Here at Ascensos we believe we can change the rules and offer a different approach; a better approach, focused on doing the right th
31/08/2026
This is the last time youโll hear from us as Ascensos. ๐
Thank you for every peak we got through together, every customer we helped, and for making this brand what it was. None of that goes away. It carries forward with Firstsource.
Before we go quiet here, thereโs one thing to do: follow Firstsource. Thatโs where youโll find our people, our work, our stories and everything that comes next.
See you there. ๐
21/08/2026
One last reminder from us. ๐
Weโve moved to Firstsource. If you havenโt followed the page yet, nowโs the time.
๐ Follow Firstsource for our people, retail CX insights, industry perspectives, and everything thatโs coming next.
See you there.
23/07/2026
Ascensos has a new home, and we'd love for you to follow us there.
Ascensos is now part of Firstsource. Everything you followed us for, retail CX insights, customer stories, industry news, and career opportunities, is now on the Firstsource page.
Thank you for being part of this community. See you on the other side.
๐ Follow Firstsource.
#๐๐ต๐ฒ๐๐๐ฒ๐ฎ๐บ. ๐ฆ๐ฎ๐ ๐ถ๐ ๐๐ถ๐๐ต ๐ฝ๐ฟ๐ถ๐ฑ๐ฒ. ๐
The team that turned up through every peak. That looked after millions of customers like they were our own. That made Motherwell, Cape Town, Trinidad and everywhere between feel like one place.
Today, that team takes its biggest step yet. Ascensos is now Firstsource.
We're not leaving anything behind. We're carrying everything we built into a bigger game. More brands. More places. More room for every one of us to go further.
Same fire. Bigger stage.
Thank you for all of it. This is , now as Firstsource. ๐
Your customers don't know which team answered them.
They only know whether they got the right answer, quickly, on the channel they chose.
That's the standard retail leaders are being measured against today.
Not whether AI is part of the operation.
Whether the operation can keep pace with customers who expect everything, everywhere, all at once.
For years, retailers across Europe have trusted Ascensos to help meet that standard.
Today, that trusted expertise enters its next chapter.
Ascensos is now Firstsource.
The retail specialists you know are still here. But they're now backed by Firstsource's global scale and Intelligence That Operates, bringing together AI, data, and human expertise inside the live operation to help retailers respond faster, adapt quicker, and deliver more consistent experiences across every customer interaction.
Because the future of retail isn't about adding more technology.
It's about making every customer conversation work harder for your business.
Retail expertise. Global scale. Intelligence that operates.
10/06/2026
๐จ Recruitment Open Day Alert ๐จ
๐๐ผ๐ผ๐ธ๐ถ๐ป๐ด ๐ณ๐ผ๐ฟ ๐๐ผ๐๐ฟ ๐ป๐ฒ๐
๐ ๐ผ๐ฝ๐ฝ๐ผ๐ฟ๐๐๐ป๐ถ๐๐?
This is your chance to turbocharge your application and meet the team behind the roles.
๐๐ผ๐ถ๐ป ๐๐ ๐ผ๐ป ๐ญ๐ฒ๐๐ต ๐ผ๐ฟ ๐ญ๐ณ๐๐ต ๐๐๐ป๐ฒ ๐ฏ๐ฒ๐๐๐ฒ๐ฒ๐ป ๐ญ๐ฌ๐ฎ๐บ ๐ฎ๐ป๐ฑ ๐ฐ๐ฝ๐บ ๐ฎ๐ ๐ผ๐๐ฟ ๐ฃ๐ผ๐ฟ๐ ๐ผ๐ณ ๐ฆ๐ฝ๐ฎ๐ถ๐ป ๐๐ถ๐๐ฒ ๐ฎ๐ป๐ฑ ๐ณ๐ฎ๐๐-๐๐ฟ๐ฎ๐ฐ๐ธ ๐๐ผ๐๐ฟ ๐ฎ๐ฝ๐ฝ๐น๐ถ๐ฐ๐ฎ๐๐ถ๐ผ๐ป ๐ณ๐ผ๐ฟ ๐ฎ ๐ฟ๐ฎ๐ป๐ด๐ฒ ๐ผ๐ณ ๐ฒ๐
๐ฐ๐ถ๐๐ถ๐ป๐ด ๐ผ๐ฝ๐ฝ๐ผ๐ฟ๐๐๐ป๐ถ๐๐ถ๐ฒ๐.
โจ Take a tour of our workplace
๐ค Meet
๐ Learn more about our current career opportunities
๐ช๐ฒโ๐ฟ๐ฒ ๐ฐ๐๐ฟ๐ฟ๐ฒ๐ป๐๐น๐ ๐ฟ๐ฒ๐ฐ๐ฟ๐๐ถ๐๐ถ๐ป๐ด ๐ณ๐ผ๐ฟ:
๐ Customer Service Advisors
๐ง Technical Engineering Advisors
๐ PO Processing Specialists
๐ผ Bilingual Collections Specialists
๐ Visit https://bit.ly/3wDm48Q to explore these and other opportunities available at our Trinidad site.
๐ช๐ต๐ฎ๐ ๐๐ผ ๐ฏ๐ฟ๐ถ๐ป๐ด:
๐ CSEC Certificate
๐ง National ID
๐ Your CV
๐ก๐ผ ๐ป๐ฒ๐ฒ๐ฑ ๐๐ผ ๐ฏ๐ผ๐ผ๐ธ โ ๐ท๐๐๐ ๐ฑ๐ฟ๐ผ๐ฝ ๐ถ๐ป. ๐ช๐ฒโ๐ฑ ๐น๐ผ๐๐ฒ ๐๐ผ ๐บ๐ฒ๐ฒ๐ ๐๐ผ๐!
๐ 1st Floor, ANSA Centre, 11C Maraval Road, Port of Spain
09/06/2026
๐ ๐ Opportunities are growing in !
As our Cape Town operations continue to grow, new opportunities are now available across customer service, sales, quality, compliance and operational leadership roles.
If youโre looking to take the next step in your career, this is a fantastic opportunity to join a fast-paced and people-focused environment.
Current opportunities include:
โก Outbound B2B Sales Agents
โก Outbound B2B Sales Team Leaders
โก Risk & Compliance Manager
โก Associate Director โ Quality
โก Technical Customer Service Advisors
โก + more
โ Competitive salaries
โ Great benefits
โ Career development opportunities
โ Supportive and inclusive culture
โ Full-time permanent roles
๐ฃ๐น๐ฒ๐ฎ๐๐ฒ ๐ป๐ผ๐๐ฒ. Due to the high level of interest in our opportunities, only candidates selected to progress will be contacted.
โก๏ธ๐ View all opportunities: https://bit.ly/3wDm48Q and take your next step with
22/05/2026
๐ ๐ Opportunities are growing in !
As our Cape Town operations continue to grow, new opportunities are now available across customer service, sales, quality, compliance and operational leadership roles.
If youโre looking to take the next step in your career, this is a fantastic opportunity to join a fast-paced and people-focused environment.
Current opportunities include:
โก Outbound B2B Sales Agents
โก Outbound B2B Sales Team Leaders
โก Risk & Compliance Manager
โก Associate Director โ Quality
โก Utilities SME Advisors
โก Customer Service Advisors
โก + more
โ Competitive salaries
โ Great benefits
โ Career development opportunities
โ Supportive and inclusive culture
โ Full-time permanent roles
๐ฃ๐น๐ฒ๐ฎ๐๐ฒ ๐ป๐ผ๐๐ฒ. Due to the high level of interest in our opportunities, only candidates selected to progress will be contacted.
โก๏ธ๐ View all opportunities: https://bit.ly/3wDm48Q and take your next step with
18/05/2026
๐ ๐ Join in !
Exciting opportunities are now available across our business as part of the Firstsource group.
Current opportunities include:
โก Agents
โก Team Leader
โก Operations Manager
โก Quality Analyst
โก Trainer
โ ๐ฃ๐น๐ฒ๐ฎ๐๐ฒ ๐ป๐ผ๐๐ฒ: ๐ฃ๐ฟ๐ฒ๐๐ถ๐ผ๐๐ ๐ฒ๐
๐ฝ๐ฒ๐ฟ๐ถ๐ฒ๐ป๐ฐ๐ฒ ๐ถ๐ ๐ฒ๐๐๐ฒ๐ป๐๐ถ๐ฎ๐น ๐ณ๐ผ๐ฟ ๐ฎ๐น๐น ๐ฟ๐ผ๐น๐ฒ๐. ๐๐ผ๐น๐น๐ผ๐ ๐๐ต๐ฒ ๐น๐ถ๐ป๐ธ ๐ฏ๐ฒ๐น๐ผ๐ ๐ณ๐ผ๐ฟ ๐ฑ๐ฒ๐๐ฎ๐ถ๐น๐.
โ Competitive salaries
โ Performance incentives available on selected roles
โ Career progression opportunities
โ Supportive and people-focused culture
โ Full-time permanent opportunities
๐ Office based roles | Cape Town, Gardens
โก๏ธ Apply now via the link to find out more https://bit.ly/3wDm48Q
24/04/2026
Scotland, youโve done us proud ๐ ๐ซ
At the first-ever ๐ฆ๐ฐ๐ผ๐๐น๐ฎ๐ป๐ฑ ๐๐ผ๐ป๐๐ฎ๐ฐ๐ ๐๐ฒ๐ป๐๐ฟ๐ฒ ๐๐ผ๐ฟ๐๐บ ๐๐๐ฎ๐ฟ๐ฑ๐, weโre delighted to share that Ascensos, a Firstsource company, and KFC UK & Ireland have won ๐๐ฒ๐๐ ๐ข๐๐๐๐ผ๐๐ฟ๐ฐ๐ฒ๐ฑ ๐๐ผ๐บ๐ฝ๐น๐ฎ๐ถ๐ป๐๐ ๐๐ฎ๐ป๐ฑ๐น๐ถ๐ป๐ด ๐ง๐ฒ๐ฎ๐บ ๐ผ๐ณ ๐๐ต๐ฒ ๐ฌ๐ฒ๐ฎ๐ฟ๐ฅ
This is a brilliant recognition of what can be achieved when strong partnerships, empowered teams and a shared commitment to great customer experience come together.
Our teams have shown that complaint handling isnโt just about resolution. Itโs about listening, understanding and turning difficult moments into lasting loyalty.
As the Ascensos and Firstsource family grows in and , this award reflects the strength of our retail CX expertise, our focus on outcomes, and the incredible people behind the service.
A huge congratulations to everyone involved, and thank you to KFC UK & Ireland for a partnership built on trust, collaboration and shared ambition.
Weโd also like to recognise our finalists for ๐๐ฒ๐๐ ๐๐ฟ๐ผ๐ป๐๐น๐ถ๐ป๐ฒ ๐ง๐ฒ๐ฎ๐บ โ ๐๐๐ฐ๐ฒ๐ป๐๐ผ๐ ๐๐ถ๐ฟ๐๐๐๐ผ๐๐ฟ๐ฐ๐ฒ & ๐ ๐ข๐ฆ๐ฆ. Your commitment to continuous improvement and customer experience excellence sets the standard every day.
Born Local. Grown Global.
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