Last year I watched a business owner lose $84,000 in under a minute.
That’s how long it took their top performer to send two words:
"I’m done.”
Here’s what that message actually cost the business:
&9,500 to recruit and onboard a replacement
$15,000 in overtime and burnout ripple effects
$18,000 in errors, missed opportunities, and slowdown during training
$41,500 in lost customers and damaged reputation
Total impact: $84,000.
From one departure.
And yet, here’s the part every leader needs to hear:
That same owner spent two hours last week debating a $0.20 increase in inventory pricing… and celebrated when they saved $245.
We are obsessing over pennies while our people are hemorrhaging dollars.
The employee who left?
5 years of loyalty
Brought in repeat customers
Never once asked for a raise
Left because he said, "No one here cares about my future.”
When we implemented simple 10 minute weekly leadership conversations, turnover at that business dropped by 51%
The savings in year one?
$312,000 in controllable profit.
That’s not “leadership theory.”
That’s operational math.
💥 Your most expensive problem isn’t on your balance sheet, it’s sitting in your break room wondering if they should stay.
So let me ask you:
What did your last great employee really leave behind, an empty position… or a message you still haven't heard?
SMillerVision
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Contact information, map and directions, contact form, opening hours, services, ratings, photos, videos and announcements from SMillerVision, Coach, Rocky Harbour, NL.
Employee Retention Expert |
Workplace Culture Strategist | Keynote Speaker
Employee retention solutions for managers | Reduce turnover | Improve team loyalty
Customer service excellence strategies
📊 Proven systems, real results
10/20/2025
I’m in Rocky Harbour, Newfoundland this week with an incredible group of community leaders from across the region, and I can already feel something shifting.
There are about 30 of us here, five in my cohort, and together we’re diving into ACTivate: a program that believes something I know to be true…
👉 A great place to live naturally becomes a great place to visit.
This isn’t about tourism in the traditional, brochure-style sense. It’s about people. It’s about heart. It’s about looking at our communities not for what’s missing, but for what’s already strong, beautiful, and worth celebrating and then activating that.
We’re here to challenge how community development has always been done and instead ask:
What would happen if we trusted the people who actually live here?
What if communities led their own future?
What if tourism wasn’t something "built on top" of a place, but something that grows from within it?
I am so grateful to be part of this.
So excited about the conversations, the collaborations, and the possibilities being sparked around these tables.
The world needs more of this energy:
✨ community-first thinking
✨ dreaming without limitations
✨ leadership that starts with listening
I can’t wait to bring these ideas home and continue building communities that people don’t just visit but feel deeply connected to.
Here’s to activating what’s already within us. 💛
Two more words to remove from your business vocabulary
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Rocky Harbour, NL