07/15/2026
Accountability only works when your team understands the why behind the standard.
Eyespy Critiquing & Consulting
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Experience Your Business Like Your Customers Do! EyeSpy provides evaluations, analysis tools, and consulting services to all types of hospitality providers.
Our industry leading evaluations provide in depth commentary and detailed analytics about every facet of the guest experience. Our personalized and customized array of services, the way we screen and train our evaluator team, and our prompt and professional support all combine to differentiate EyeSpy from its competitors. Proceeding like partners, we supply the business intelligence that helps our
07/13/2026
Today’s shift huddle focus is using guest information to create a more personalized experience.
07/11/2026
Guests buy more recommended items when the server genuinely loves the dish they are recommending. You just need to train for this type of personalized sales approach. Will Guidara
07/10/2026
Hospitality and service are not the same thing. Read our blog to understand the difference. The 30% Rule By Preston Lee https://eyespycc.com/hospitality-is-more-than-service/
07/07/2026
Today’s shift huddle centers around helping your team with communication and coaching with peers.
07/02/2026
Personalized loyalty programs have become one of the restaurant industry’s most effective tools for building guest relationships. A proposed California bill, AB 2564, may be threatening that. Read our new blog “Could A New California Privacy Law Limit Loyalty Programs?” here https://eyespycc.com/could-a-new-california-privacy-law-limit-loyalty-programs/
06/29/2026
Before the first cocktail, menu recommendation, or table touch, guests are already deciding how a hospitality experience feels. This week’s shift huddle topic is encouraging your team to make that first 30 seconds perfect for every guest.
06/26/2026
Major Bay Area festivals have evolved into full-scale culinary showcases featuring acclaimed restaurants, celebrity chef collaborations, and restaurant-quality dining experiences that rival traditional brick-and-mortar establishments. Read our latest blog What Restaurants Can Learn From Festival Vendors here https://eyespycc.com/what-restaurants-can-learn-from-festival-vendors/
06/25/2026
It is with a heavy heart that we say goodbye to the fantastic Bay Area restaurant group Vine Hospitality. We have worked with them for over two decades and love all of their restaurants. Cheers to a good run and an excellent, thoughtful leadership team. You will be very missed. Left Bank Brasserie LB Steak Petite Left Bank
06/24/2026
One of the most rewarding things about being in business for over 30 years is growing with your clients who are expanding - participating in that success is so satisfying. Congratulations to Knead Hospitality as their restaurant Mi Vida continues expanding into and working with EyeSpy in Virginia and Pennsylvania. Growth at this level comes from great food, attention to culture, memorable design, and incredible margaritas. KNEAD Hospitality + Design
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| Monday | 10am - 5pm |
| Tuesday | 10am - 5pm |
| Wednesday | 10am - 5pm |
| Thursday | 10am - 5pm |
| Friday | 10am - 5pm |