Our Say This…Not That (TM) video training program is a self-directed learning program that improve
08/04/2020
Have you ever said something at work you wish you hadn’t? Our CEO, Greg Alcorn, shares "7 Common Communication Blunders" and how to overcome them.
https://hubs.ly/H0tgZ4N0
7 Common Communication Blunders The 7 most common communication blunders that keep us from great communication. Soft Skills that can help you get what you need from a conversation.
07/07/2020
How to best use words to improve customer service interactions! https://hubs.ly/H0scq3p0
7 Dumb Things No Problem Best words to use to improve customer service. Greg Alcorn shares his philosophy behind saying “No Problem” and how you can improve customer interaction in b...
07/06/2020
How to Make a Great First Impression
https://hubs.ly/H0s9zVn0
7 Dumb Things First Impressions How to best impress the customer. Greg shares his Empathy soft skill tactic for improving communication. Learn how his first meeting with Bryan moved him to ...
07/02/2020
Need a to read over break? Our CEO Greg Alcorn's book "7 Dumb Things We ALL Say" taps into a lifetime of work in customer service and to unlock the little things that make a big difference in people-to-people .
Why Did I Write My Book? Greg taps into a lifetime of work in customer service and contact center training to unlock the little things that make a big difference in people-to-people ...
02/21/2020
Learn the impact of and grow your ! Thank you, Stephen Woessner, for hosting our CEO, Greg Alcorn.
https://hubs.ly/H0n5XY40
Developing your soft skills, with Greg Alcorn - Predictive ROI Greg Alcorn is the founder and CEO of Global Contact Services (GCS) with locations in North Carolina and New York.
02/18/2020
What an Orange Traffice Cone taught me about by Greg Alcorn. https://hubs.ly/H0n2LzM0
Orange Traffic Cone Story How can I improve my customer service? Greg Alcorn shares his Sentence Bookends tactic for improving communication. He tells a charming story of a...
01/08/2020
Keeping things short and simple can help you be clearer in your message.
“What is this sentence supposed to do?” A simple editing trick: Every sentence has a purpose. It doesn’t exist to take up space, it exists to change the reader, to move her from here to there. This sentence, then, what’s it f…
12/03/2019
Here are two killer life lessons from the conversation, our CEO Greg Alcorn recently had with Stephen Woessner, CEO of Predictive ROI and host of the Onward Nation podcast. https://hubs.ly/H0m2tDW0
The Power of Habit and Mentorship Download the Onward Nation podcast to learn more about two valuable life lessons from Greg Alcorn.
10/11/2019
Are you looking for ways to improve your Soft Skills? Sign up for our Soft Skills Tip of The Week!
Soft Skills Tip of the Week Want to improve your soft skills training? Sign up for the tip of the week and receive actionable advice for improving your contact center.