Ajust

“S” wasn’t trying to win an argument. She was trying to grieve.

After losing a family member, she sought a $5,419.68 compassionate refund. Instead, she got four months of being passed between Booking.com, the airline, and a travel agent she’d never even dealt with directly. Everyone had an excuse. Nobody had an answer.

We get it: this is what happens when businesses rely on people giving up. But our AI agent doesn’t give up.

It went straight to the airline’s local rep, not the middleman. It built the paper trail and found the detail nobody had caught: the travel agent had sat on the request for two months, and had only ever claimed 2 of the 6 tickets. And it got it in writing. When the usual channels dead-ended, it didn’t keep knocking: it went straight to Susan’s card issuer and filed a chargeback, backed by evidence that couldn’t be argued with.

Susan got her money back. All of it. She shouldn’t have had to manage a case file on top of a loss, so we’re glad to have helped take it off her hands.

Fair outcomes shouldn’t require a fight. With Ajust, they don’t.

“S” wasn’t trying to win an argument. She was trying to grieve.

After losing a family member, she was owed a $5,419.68 compassionate refund. Instead, she got four months of being passed between Booking.com, the airline, and a travel agent she’d never even dealt with directly. Everyone had an explanation. Nobody had an answer.

We get it — this is what happens when businesses rely on people giving up. So here’s what we did.

We went straight to the airline’s local rep, not the middleman. We built the paper trail and found the detail nobody had caught: the travel agent had only ever claimed 2 of the 6 tickets — in writing, for two months. When the usual channels dead-ended, we didn’t keep knocking. We went straight to Susan’s card issuer and filed a chargeback, backed by evidence that couldn’t be argued with.

Susan got her money back. All of it.

She shouldn’t have had to manage a case file on top of a loss. That’s the part we exist to fix.

Fair outcomes shouldn’t require a fight. With Ajust, they don’t.